A network of organisations, consisting of public housing and community housing providers, will be responsible for putting into practice a ‘no wrong door’ approach under Housing Pathways.
A client can seek housing advice and assistance through any ‘service delivery’ door of a participating social housing provider. Where a social housing provider does not deliver a specific housing service the provider will assist the client to link with another provider for the service needed.
The No Wrong Door approach and protocol give guidance for social housing providers to deliver to social housing applicants a consistent standard of housing advice and streamlined access to services.