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Public Housing Offices

  • List of Offices
  • Participating Community Housing Providers

  • Community Housing Providers Contact List

  • Housing Contact Centre

    Telephone 1300 HOUSING (1300 468 746)

     

    The Housing Contact Centre delivers a wide range of services to tenants 24 hours a day, every day of the year:

    • Maintenance (24 hours/7 days)
      Our busiest times are from 7.30am – 10.00am and 4.30pm – 6.30pm on weekdays, and from 8.00am – 10.30am on Saturdays. So if your call isn’t urgent you should phone us outside of these hours.
    • General enquiries (24 hours/7 days)
    • Feedback – suggestions, compliments and complaints (Monday to Friday: 8.30am – 4.30pm)
    • Home Purchase Advisory Service (24 hours/7 days)
    • Rentstart (Monday to Friday: 8.00am – 6.00pm and Saturday: 10.00am – 3.00pm)
    • Reports of fraud or corruption (Monday to Friday: 8.30am – 4.30pm)

    For more information about our services:

  • Housing Contact Centre Brochure (PDF, 485KB)

  • After Hours Temporary Accommodation Service

    Telephone 1800 152 152 (free call)

    (Monday to Friday 4.30pm – 10.00pm and weekends and public holidays 10.00am – 10.00pm)

     


    Aboriginal and Torres Strait Islanders

     

    If you are of Aboriginal or Torres Strait Islander descent and wish to speak to an Aboriginal staff member, please call 1300 HOUSING and let the operator know and they will arrange this for you. (Monday to Friday: 8.30am – 4.30pm).

     


    Deaf, hearing impaired and speech impaired access

     

    If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

    • TTY users phone 133 677 then ask for 1300 468 746
    • Speak and Listen users phone 1300 555 727 then ask for 1300 468 746
    • Internet relay users connect to the NRS then ask for 1300 468 746

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    Translation and Interpreter Services

     

    The Telephone Translating and Interpreting Service (TIS) provides a 24 hour, 7 days a week, telephone interpreting service. Generally, Housing NSW uses telephone interpreting services for brief exchanges or initial enquiries. There is no cost to the caller for this service.

    • If an interpreter is required, telephone TIS on 131 450.

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    Client Feedback Service

     

    To make a comment or suggestion about our services, or to make a complaint, you can:

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    Reporting fraud or corruption

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    Right to Information Unit (formerly Freedom of Information Unit)

     

    Right to Information Officer
    Ph: (02) 8753 8400

  • Formal Access Application Form (PDF, 113KB)
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    Film & Photographic Requests

     

    Housing NSW receives many requests to provide its dwellings for film/television/video/photographic projects. Each request is considered on its merit and Housing NSW actively supports the Australian Film and Television industry in accommodating all reasonable requests and requirements.

     

    For you to undertake filming at one of our properties we will require:

    • Evidence of Public Liability cover for minimum $10 million for any single claim
    • A 'Letter of Agreement' - a legal document signed by both parties that sets out conditions for approval of filming proposal and realisation of final product

    For any further information please contact Alan Walmsley, Senior Media Officer on (02) 9716 2202.

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    Housing NSW Head Office

     

    Address: Level 2, 223-239 Liverpool Road, Ashfield, NSW, Australia 2131
    Ph: (02) 8753 8000
    Fax: (02) 8753 8888
    Post: Locked Bag 4001, Ashfield BC NSW 1800

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    Community and Private Market Housing Directorate

     

    To enquire about Community and Private Market Housing, contact:

     

    Address: Level 3, 223-239 Liverpool Road, Ashfield, NSW, Australia 2131
    Ph: (02) 8753 8280
    Fax: (02) 8753 8294

    If you are a community housing tenant, contact your local housing provider for all tenancy and maintenance issues.

  • Community Housing Providers by NSW State Electorate (Excel, 126KB)
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    Registrar of Community Housing

     

    The Registrar of Community Housing is the regulatory authority for community housing providers in NSW.

     

    Registrar of Community Housing
    Locked Bag 4001, Ashfield BC 1800
    Ph: 1800 330 940 | F: (02) 8741 2522
    Email: doh-orch@facs.nsw.gov.au
    Website: www.rch.nsw.gov.au

     

    The Registrar does not provide accommodation and is unable to assist with accommodation requests. To enquire about accommodation, please contact 1300 468 746.

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    Last modified: Tuesday, 15 April 2014

    Housing Pathways © 2014
    Date last modified: Tuesday, 15 April 2014