Public Housing Offices
Participating Community Housing Providers
Housing Contact Centre
Telephone 1300 HOUSING (1300 468 746)
The Housing Contact Centre delivers a wide range of services to tenants 24 hours a day, every day of the year:
- Maintenance (24 hours/7 days)
Our busiest times are from 7.30 am – 10.00 am and 4.30 pm – 6.30 pm on weekdays, and from 8.00 am – 10.30 am on Saturdays. So if your call isn’t urgent you should phone us outside of these hours.
- General enquiries (24 hours/7 days)
- Feedback – suggestions, compliments and complaints (24 hours/7 days)
- Home Purchase Advisory Service (24 hours/7 days)
- Mortgage Assistance (Monday to Friday 8.30 am – 4.30 pm)
- Rentstart (Monday to Friday 8.00 am – 6.00 pm and Saturday 10.00 am – 3.00 pm)
- Reports of fraud or corruption (Monday to Friday 8.30 am – 4.30 pm)
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After Hours Temporary Accommodation Service
Telephone 1800 152 152 (free call)
(Monday to Friday 4.30 pm – 10.00 pm and weekends and public holidays 10.00 am – 10.00 pm)
For more information about our services:
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Housing NSW Head Office
223-239 Liverpool Road
Ashfield NSW Australia 2131
Ph: 02 8753 8000
Fax: 02 8753 8888
Post: Locked Bag 4001, Ashfield BC NSW 1800
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Client Feedback Service
To make a comment or suggestion about our services, or to make a complaint, you can:
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Aboriginal and Torres Strait Islanders
To speak with an Aboriginal and Torres Strait Islander staff member, just select the relevant menu option and we’ll put you in touch. This service is available Monday to Friday 8.30 am – 4.30 pm.
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Hearing Impaired & Interpreter Services
- For the hearing impaired, telephone TTY - 133 677 for voice calls or 1300 555 727 for speak and listen calls
- If an interpreter is required, telephone TIS on 131 450.
The Telephone Translating and Interpreting Service (TIS) provides a 24 hour, 7 days a week, telephone interpreting service. Generally, Housing NSW uses telephone interpreting services for brief exchanges or initial enquiries. There is no cost to the caller for this service.
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Reporting fraud or corruption
- Phone 1300 HOUSING (1300 468 746); or
- Mail reports to the Business Assurance Unit at Locked Bag 4001, Ashfield BC1800
- Complete an online feedback form
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