In a range of circumstances, clients can appeal a social housing provider’s decision that affects their entitlements, or if they believe an incorrect decision was made because:
- Inadequate consideration was given to their individual circumstances, or
- The decision was made contrary to a social housing provider policy, or
- The decision involved a poor interpretation of policy, or
- The procedure used to reach the decision was not fair and correct.
Under Housing Pathways, each provider is responsible for reviews of their own decisions regarding eligibility, priority and entitlement for social housing, and offers of accommodation.
How do I appeal?
There are two levels of appeals:
- First tier, which involves an internal review by the relevant housing provider, and
- Second tier, which involves an independent review by the Housing Appeals Committee.
For more information, see the Client Service Delivery and Appeals Policy and Appeals and reviewing decisions fact sheet (PDF file, 304KB).
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