Housing NSW recognises that domestic and family violence has a serious and harmful impact on victims and their families.
Housing NSW is committed to assisting in the reduction of domestic violence and its effects by improving victim’s access to safe, affordable and appropriate accommodation and housing services. Housing NSW achieves this by the provision of housing assistance through Housing Pathways as well as specific domestic violence housing initiatives.
Persons who are affected by domestic violence are considered to be ‘at risk’ and therefore eligible for Priority housing assistance or Rentstart provided other eligibility criteria are met.
Any person being subjected to, or recently experiencing domestic violence may apply for housing assistance from Housing Pathways. This includes any member of a household in which domestic violence occurs/has occurred:
- the elderly
- child or young person
- same sex partner
When responding to clients affected by domestic violence, social housing providers will:
- respect the client’s right to privacy and confidentiality and make lawful decisions about disclosure of personal information
- consider the safety and well being of the client (and any children and young people that may be part of the household) when assessing requests for assistance
- provide reliable and complete information to the client about their entitlements and options
- refer the client to appropriate services and support agencies
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