Housing Pathways

About Housing Pathways

About Housing Pathways

Oct 2016

About Housing Pathways

Housing Pathways is making it simpler, fairer and easier for people to apply for and be matched with housing assistance.

Previously, if you applied for housing assistance, you had to lodge an application with FACS Housing and community housing providers. Each organisation had their own waiting list and if you wanted to change your details or find out where your application was up to, you needed to contact each organisation. 

To make this process easier and fairer, FACS Housing, and 25 community housing providers worked together to set up one application system under Housing Pathways.

Now, you are able to fill out a single application form to apply for housing owned by FACS Housing, participating community housing providers or Aboriginal housing owned by the Aboriginal Housing Office.

You are able to choose who you would like to provide housing assistance to you and, depending on who you selected, you may get an offer of housing from either FACS Housing or a community housing provider.

A single statewide waiting list called the NSW Housing Register has been created. This register includes all clients on the FACS Housing waiting list and participating community housing provider waiting lists.

When you go to or contact any FACS Housing office or any office owned by these participating organisations, you can find out where your application is up to as all participating housing providers can now access the same system.

Community housing provides affordable rental housing to around 18,000 households on low-tomoderate incomes across NSW. The NSW Government has made a commitment to grow community housing so there are 30,000 homes by 2016. This means you have more choice to apply for housing with different providers and through Housing Pathways, you are able to do this through one application process.

Housing provided by FACS Housing and community housing providers is very similar. They both offer secure, affordable, long-term rental housing for people on low incomes who need a home, but community housing is generally managed by not-forprofit organisations. The homes are either owned by the government or rented from private landlords with government funding.

Community housing providers have similar policies to public housing but there are some key differences:

  • some community housing providers allow their clients to select more than one location when applying for housing
  • the length of lease (tenure) offered can vary. Some community housing providers offer continuous leases unlike public housing that offers two, five or ten years depending on your circumstances
  • some community housing providers may charge a small bond at the start of your tenancy.

If you would like further information or have specific questions you will need to check with the particular provider in your area.

There may be one or more housing providers offering housing in most towns and all cities and major centres in NSW. A list of participating community housing providers is included in this information sheet or you can contact your local FACS Housing office for further information.

There are some areas in NSW that will only have properties that are managed by community housing providers and there may be some areas where there is only public housing available.

Your application has been transferred to the new NSW Housing Register, which can be accessed by FACS Housing and participating community housing providers.

Since 27 April 2010, your personal information (including health information) is shared between participating housing providers so your application for housing can be processed and assessed. Your personal and health information is still subject to the same level of protection under privacy legislation as it is now.

However, you can only be made offers of housing by participating community housing providers if you have already told us you wish to be considered for community housing.

If you are not sure whether you have done this, or you want to make this change to an existing application, please contact your local FACS Housing office and they will help you do this.

You are able to contact any FACS Housing office or a participating community housing provider to request any changes to your application. This might be as simple as a new contact number or a change of address.

You can advise us of changes to your application online via www.housingpathways.nsw.gov.au, or by attending a local FACS office or participating community housing provider.

Yes. There are more opportunities to be housed when you have registered your interest in public and community housing. It is very difficult to tell which housing provider will make you an offer as it depends on many factors such as:

  • the availability of properties to be offered from public housing and community housing in the area of your choice
  • the number of people on the NSW Housing Register that applied for public housing or for community housing in that area.

You will need to contact your local FACS Housing office or a participating community housing provider to register your interest in being housed by a community housing provider.

You should be aware that, during the initial period of Housing Pathways, some FACS Housing letters may continue to refer to ‘FACS Housing’ or ‘public housing’ rather than ‘public or community housing available under Housing Pathways’.

You will be able to contact any FACS Housing office or participating community housing provider to:

  • request any changes to your application (eg. new contact number or a change of address)
  • find out where your application is up to
  • request a transfer.

For example, if your application was originally lodged with FACS Housing but it is more convenient for you to visit a participating community housing provider office, then you can advise the community housing provider about your change of circumstances.

You can now select the housing provider type you wish to be housed with:

  • public housing and Aboriginal Housing Office properties through FACS Housing 
  • community housing
  • one or both of the above.

Are all your questions answered?

For more information call the Housing Contact Centre on 1800 422 322, visit www.housing.nsw.gov.au, or visit your local FACS office.

Translation service

If you need help with interpreting or translation because English is not your first language, phone the All Graduates Translating and Interpreting Service on 1300 652 488. They will phone the housing organisation and interpret for you for free.

إذا كنت بحاجة للمساعدة في الترجمة الشفهية أو الترجمة لأن اللغة الإنجليزية ليست لغتك الأولى، اتصل بشركة "أول جراديويتس" All Graduates على الرقم 488 652 1300.

如果你的母語不是英語,需要口譯或筆譯幫助,請致電All Graduates,電話號碼:1300 652 488。

Nếu quý vị cần hỗ trợ biên dịch hoặc phiên dịch vì tiếng Anh không phải là ngôn ngữ chính của quý vị, vui lòng gọi All Graduates theo số 1300 652 488.