Housing Pathways

Waiting times for social housing

Waiting times for social housing

Mar 2017

Waiting times for social housing

Why is information about the estimated waiting times for social housing released each year?

This information gives general housing applicants an idea of how long they may need to wait for a social housing property in specific areas across NSW.

Releasing this information meets the NSW Premier’s priority of improving government services by increasing access to, and transparency of, government information.

Information is displayed by allocation zones which are groups of suburbs or towns where social housing is available. Social housing applicants are generally asked to select a single allocation zone where they wish to be housed when they apply for social housing.

The waiting time between different allocation zones may vary greatly, with the waiting times in high demand zones being much longer than others. For more information on the suburbs or towns included in each allocation zone please see the Allocation Zones fact sheet.

Expected waiting times are published under the following categories:

  • less than two years
  • two to five years
  • five to 10 years
  • more than 10 years.

This information provides current approved general social housing applicants with a better idea of how long they may need to wait for a property in their chosen zone.
Updated information will be provided each year and is current as at 30 June. Further information along with the full data table is available on the Housing Pathways website.

The time that an applicant waits for social housing depends on:

  • the number of suitable vacancies that occur and how many social housing properties are in the allocation zone
  • the number of approved applicants looking for the same type of property in their allocation zone
  • whether applicants will accept offers of public housing, community housing or Aboriginal housing (for eligible applicants)
  • the number of people approved for priority housing who are placed on the list above people who do not have a priority need.

Applicants with complex housing needs are interviewed to assess the urgency of their situation. They must demonstrate they are in need of urgent housing and are not able to rent privately. Applicants must also show that they have tried to find accommodation in the private rental market before being considered for priority housing.

Yes. Approved applicants are able to change their allocation zone by completing a Change of Circumstances Form or requesting a form from your local office.

An applicant’s position on the waiting list for their new allocation zone will depend on when they originally applied for social housing and how their housing needs compare to other applicants in the newly chosen allocation zone.


Are all your questions answered?

For more information call the Housing Contact Centre on 1800 422 322, visit www.housing.nsw.gov.au, or visit your local FACS office.

Translation service

If you need help with interpreting or translation because English is not your first language, phone the All Graduates Translating and Interpreting Service on 1300 652 488. They will phone the housing organisation and interpret for you for free.

إذا كنت بحاجة للمساعدة في الترجمة الشفهية أو الترجمة لأن اللغة الإنجليزية ليست لغتك الأولى، اتصل بشركة "أول جراديويتس" All Graduates على الرقم 1300 652 488.

如果你的母語不是英語,需要口譯或筆譯幫助,請致電All Graduates,電話號碼:1300 652 488。

Nếu quý vị cần hỗ trợ biên dịch hoặc phiên dịch vì tiếng Anh không phải là ngôn ngữ chính của quý vị, vui lòng gọi All Graduates theo số 1300 652 488.

www.facs.nsw.gov.au