Housing Pathways


We’ve made it easier for you to access your housing letters.

If you’re a main applicant and have provided your housing provider with an email address, you’ll receive an email with a secure link to your letter. Clicking the link will open up a PDF version of your letter for you to view.

There are lots of great reasons to use eLetters:

  • You will receive your letters quicker
  • You can view, print or save them
  • It’s convenient – receive and view your letter anytime, anywhere
  • You’re helping the environment by reducing paper

Updating your letter delivery preferences

It’s important for you to provide us with your contact details and keep them up to date so that we can provide you with a quick, secure and convenient way to receive letters. You can do this easily online by filling out our simple online form that you can access by clicking on the button below.

Update your letter delivery preferences

Alternatively, visit your local office or call the Housing Contact Centre on 1800 422 322.

Frequently Asked Questions