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We’ve made it easier for you to access your housing letters.
If you’re a main applicant and have provided your housing provider with an email address, you’ll receive an email with a secure link to your letter. Clicking the link will open up a PDF version of your letter for you to view.
There are lots of great reasons to use eLetters:
- You will receive your letters quicker
- You can view, print or save them
- It’s convenient – receive and view your letter anytime, anywhere
- You’re helping the environment by reducing paper
Updating your letter delivery preferences
It’s important for you to provide us with your contact details and keep them up to date so that we can provide you with a quick, secure and convenient way to receive letters. You can do this easily online by filling out our simple online form that you can access by clicking on the button below.
Alternatively, visit your local office or call the Housing Contact Centre on 1800 422 322.
Frequently Asked Questions
Some letters are not suitable to be delivered via email so you will receive these by post. For example, if you need to complete and return a form or if the letter needs to be physically signed.
Your letter delivery preferences relate to letters only. From time to time we may need to contact you urgently by email in relation to urgent business matters. For example, we may contact you by email to make an offer for a social housing property.
If we do not have your email address, your letter will be delivered by post.
To provide you with a way to receive your letters in a quicker, more convenient way.
Yes. If you haven’t provided your contact details to your housing provider you will need to provide your email address in order to receive letters via email.
You can call the Housing Contact Centre on 1800 422 322 or speak to staff at your local housing provider for further help.
Yes, you can speak with staff at your local housing provider and they will be able to help you.
Yes, as long as you have access to WiFi you will be able to access your emails.
You can click on the unsubscribe link at the bottom of your email. You can also complete the online form to update your letter delivery preferences, call the Housing Contact Centre on 1800 422 322 or visit your local housing provider.