Housing Pathways

Management transfer program

Over the next few years, the Department of Family and Community Services will transfer its tenancy management duties, and the management of applications for social housing in some areas to community housing providers.

There are about 144,000 social housing properties across NSW and 19 per cent are already managed by community housing providers. The changes will bring this up to 32 per cent, and see around 18,000 more properties managed locally by community housing providers.

The government will be introducing a proposal later this year to make this transfer automatic.

Benefits of the management transfer program

The NSW Government wants to make sure social housing has a more positive impact on people’s lives. Increasing the management of social housing properties by our community housing partners will:

  • make the most of community networks to deliver better long term outcomes for our tenants and applicants
  • make the social housing system stronger and more diverse
  • access more sources of funding that are available to community housing providers to better support you
  • build up the skills and size of the community housing sector.

Timeframe of management transfer program

The change will not occur for some time. In the first half of 2017, we will select the community housing providers that will manage tenancies in each area. Transfers will then start from mid 2017 and continue for three years.


We will transfer management of tenancies and the management of applications for social housing to community housing providers in the following NSW locations:

  • Shoalhaven
  • Mid North Coast
  • Hunter New England, excluding the Newcastle and Lake Macquarie local government areas
  • Northern Sydney, excluding the Ivanhoe Estate.

The Family and Community Services transfer program will not include Aboriginal Housing Office owned properties. The Aboriginal Housing Office is planning to transfer the management of its properties from Family and Community Services to Aboriginal community housing providers, under a separate program over the next four years, to provide access to more culturally appropriate tenancy management services.

More information

If you have any questions about the transfers or want to talk to someone, you can:

  • call the Housing Contact Centre on 1800 422 322. This is a free call from landlines, most mobile phones and the phones in your local Family and Community Services housing office
  • speak to your local Family and Community Services client service team
  • visit www.facs.nsw.gov.au/managementtransfers
  • read our applicant fact sheet.