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Frequently Asked Questions
Our research shows us that a large majority of FACS clients are familiar with technology and want to interact with us via electronic means. The new Rentstart Online form is an alternative channel for applicants to apply for a Bond Loan. Online is the preferred method, but applicants can still choose to apply using the paper form and faxing this to the Rentstart team.
Before starting the online form, make sure you have:
- Been approved for a property, but have not yet signed a lease
- Checked that the real estate agent / landlord is able to complete and submit the Property Information form online
No, regardless of how the Rentstart application is completed, all applications will be processed under the current processing arrangement from the time they are received. Clients may find it quicker and more convenient to complete and submit the application online.
Yes, you can access the form from your mobile, tablet and PC. The screen will adapt to the device being used.
Similar to the paper form, you will need to submit the form prior to the lease sign date.
The form will be available for a maximum of 14 days. If the form is not submitted within 14 days it will expire and you will need to start a new form if you wish to still lodge an application for a Rentstart Bond Loan.
No, you will need to wait for the real estate agent to complete their part of the form. You will receive an email notification to let you know once this has been done. From there, you can review the form and then submit to FACS.
You will be able to check where the application is at by logging in and checking the Status page.
You can select “Change rental property details” on the status page. This will take you back into the form so the details can be edited. When you submit again, it will create a new form and a new email for the Real estate agent or landlord to complete.
The online form has a 14 day lifespan. If you are not able to locate another property within that 14 days, a new application will need to be started when you find another property.
No, you will need to complete the Rentstart supplement form if you have completed an Application for Housing Assistance and have been pre approved. A copy of the Rentstart Supplement form would have been posted to you after the an Application for Housing Assistance was submitted.
No, there are no changes to the policy around eligibility or affordability.
I am a Real estate agent or Landlord.
Yes, the email can be forwarded to the person in your business who is responsible for letting.
No, each application will be emailed separately to real estates / landlords. This is to ensure there are no issues with having to log in or remember passwords.
Real estates/landlords will receive an email with a link to the Property Information form. If you have not received an email, check your spam folder or check that the client has entered in the correct email address when they completed the Real estate details.
No, only information relevant to the rental property has been sent to them.
Notifications will be received via email to the email address that the client has provided on the online form. The following email notifications will be received by the agent / landlord
- When the client has completed an online form and details regarding the property are required from the real estate. The email will contain a link to the online Property Information form
- Reminders if the real estate has not completed the Property Information form within 3 days
- When the client has changed the property details after the agent or landlord has completed the Property Information form
Any changes made by the applicant after the Real Estate completes their part will need to be validated by the Real Estate agent / landlord before it is submitted to FACS.